How to hand-sell an eBook

hand-sale: A sale made or confirmed by mutual shaking of hands.

It’s easy to imagine how an author hand-sells a physical book. If you frequent bookstores you’ve probably seen one sitting behind a table with his or her books stacked up around them along with possibly those tall pop-ups proclaiming the arrival of their latest bestseller. In those scenarios, the author attempts to engage people passing by or else is approached by a potential reader, at which point a pitch is delivered. If the author delivers a good one and the person stopping by is agreeable, a sale is made.

This obviously can’t happen quite the same way when you’re talking about an eBook or in the case of online encounters. In the latter case, there’s no face-to-face. I’m sure most salespeople will tell you how critical that component is.

So how exactly do you hand-sell an eBook?

The same way you’d sell a physical book: one at a time.

I’ll give you an example.

I’ve had two separate instances where someone has read The Hall of the Wood and enjoyed it enough to leave a review. In both cases, and so you don’t think I intrude into the lives of everyone who leaves a review for one of my novels, I had some other connection to each reader either via my web site or Goodreads. Given the generally positive review each person left, I contacted each of these readers separately, thanked them for the review, and offered to send them a copy of my other novel with no strings attached. Both readers were happy to receive the book and went on to write really nice reviews. (You can argue that I’m not really selling anything in these cases since no money changed hands, but sometimes selling can be a longer term prospect where, in this case, good reviews result in future sales. Both readers left 5 star reviews, so I'm not complaining.)

Another way to hand-sell an eBook is via forums. This one can be a little tricky because you have to be careful to follow the rules. Most forums, including those on Goodreads, Fantasy Faction, Kindleboards, and elsewhere, have fairly strict rules governing where you can post information about books for sale. But, as long as you comply, they’re one of the best ways to hand-sell. I’ve had numerous experiences where a quick post about a lowered price has resulted in one or more sales of my novels.

Regardless of how you do it, the point is to make it personal. Establish a one-on-one connection. I’ve found most readers are happy to hear from me as long as there is some previous relationship and even sometimes if there isn’t. In those cases, I’ve always approached the person with humility and courtesy. I always thank people for reviews, even if they’re unfavorable (and they don’t give away the ending of my book—not going to let that one go, sorry). I also never put any pressure on them. Readers love to read, so it’s usually an easy pitch. But I never imply any sort of obligation.

What are some of the ways NOT to hand-sell an eBook?

This should go without saying, but blasting a message of any sort to a mass, unsolicited audience is not the way to do it. That sort of practice is called spamming. Spamming doesn’t sell anything. It just annoys people.

As for Twitter… It’s a little different because most of the people who are going to see your tweet are people who follow you. However, many people go crazy with the hashtags. So if someone is watching that particular tag, they’ll see your tweet regardless of whether they follow you or not. A lot of people think selling via Twitter doesn’t work. I agree, and in fact I routinely unfollow people who do nothing but sell. But there isn’t enough evidence to give a definitive answer either way. I do know, however, that sometimes I’ll click-through on a fellow writer’s sell tweet just to see what their sales rank is and, most of the time, it isn't very good. This tells me that mass tweeting to sell something on Twitter doesn’t work. Further, you risk alienating yourself from your followers and your readers because the constant “sell” message just gets kind of annoying after a while.

Conclusion

Hand-selling anything is an experience where the seller must establish some personal connection with the buyer. This isn’t always easy and it most certainly isn’t a way to sell lots and lots of product, at least not right away. But cultivating a few loyal readers can balloon into more sales down the road through word of mouth. This sort of organic growth only happens through an attention to detail and perseverance on the seller’s part. I’ve found the act of hand-selling my eBooks is far more rewarding than having someone buy it anonymously. That doesn’t mean I won’t take the sale, though, either way.

eBook Versioning

In the world of software, version numbers are used so people can distinguish between different product versions or builds. The following is one way in which version numbers are broken down:

(Major version).(Minor version).(Revision number).(Build number)

Let's look at each of these.

  1. Major version: The major version can be thought of as the product version. Office 11, for example, where '11' is the major version.
  2. Minor version: The minor version often indicates a point release containing enhancements, bug fixes, and generally significant improvements just short of the product warranting a new major version.
  3. Revision number: If major and minor versions of a product are identical but have different revision numbers, then those assemblies (a DLL, for example) are meant to be interchangeable. A new revision might indicate, for example, that a security hole was plugged. Functionally, though, the two assemblies are identical.
  4. Build number: The build number is associated with a compile of the program or product in question. Depending on a team's build schedule, a new build number may be generated at the end of each day or less frequently.

That may seem overly complicated but it's really pretty commonplace in software product development.

So how about books? Do books have version numbers?

Why yes they do.

The version number of a book is called an 'edition'. One possible way to break an edition number down is to express it as, for example, 15/30, which means the 15th print  having a volume of 30 units. Otherwise you may just see a simple sequential numbering system. Not very complicated.

When I first released my eBooks I was following a versioning scheme more inline with software development, except without the build number part. So, something like 1.0.11, for example. The major version never really got updated but I had a number of point releases to correct typos and such. The minor version never got updated at all. So I dropped it. I also came to realize over time that having a major version didn't make much sense either, cause when was I ever going to release any major changes? Hopefully never. The types of releases I make are really only point releases resulting in a revision number increment.

So what versioning scheme am I using for my eBooks now?

I'm using a simple sequential numbering scheme. I put the version right on the copyright page:

image

The version serves the obvious purpose of tracking changes and letting readers know there have been changes, corrections, etc., but it also lets me know which version I have uploaded to the various retailers who sell my books. It's an easy way to verify that everything went smoothly with the upload just by taking a quick look at the preview via the retailer's site the same way anyone else would.

I need to get better about tracking the actual changes that go along with each version, but that's a task (and maybe a post) for another day.

Conclusion

eBooks are digital and as such share similarities with other digital entities such as software applications. Even traditional, paper books have versions, so why not eBooks as well? It makes it possible to track changes if that's something an author wants to do and lets readers know that the book isn't static and that mistakes (we all make mistakes) are being actively corrected. That last point makes me wonder if I shouldn't add a "Last Revised" or "Last Updated" date in there somewhere. Hmm…

Selling Your eBook Without a Publisher, Part 8: Selling Strategy

This is the final post in a multi-part series about self-publishing your eBook. Posts include:

1. Selling Your eBook Without a Publisher, Part 1: Introduction
2. Selling Your eBook Without a Publisher, Part 2: E-book Formatting
3. Selling Your eBook Without a Publisher, Part 3: Book Covers
4. Selling Your eBook Without a Publisher, Part 4: Amazon.com
5. Selling Your eBook Without a Publisher, Part 5: Smashwords
6. Selling Your eBook Without a Publisher, Part 6: Scribd
7. Selling Your eBook Without a Publisher, Part 7: Lulu
8. Selling Your eBook Without a Publisher, Part 8: Selling Strategy (this post)

This post is about selling strategy. What I mean by this, or rather what I don't mean, is marketing or self-promotion. Both of those topics are important, and in fact this topic probably crosses over into those, but what I'd like to talk about here is this: I've listed one eBook on Amazon, Smashwords, Scribd, and Lulu, but with another novel soon to be complete, what's next? Where do I go from here?

As I see it, here are my options:

1.) Go the traditional publishing route

This may smack of heresy after I just posted seven (eight, including this one) posts all geared towards circumventing the traditional process, but hear me out. There's no doubt we're entering into a new world as far as publishing is concerned, but just because we can sell our work direct to readers does not instantly make the agents, copyeditors, publishers, and other personnel in the publishing industry obsolete. In fact, for those who truly want to embrace writing as a full-time occupation, I still think they're necessary. They bring expertise, leverage, and make distribution into real, physical bookstores a reality. They have access to the channels where most people still get their books from. This is to our benefit as writers.

2.) Give my eBooks (or short fiction) away for free

It's no secret that the most successful eBooks selling on Amazon are given away for free. Some think we're heading towards $0 eBooks, anyway. But free doesn't pay the bills; for full-time writers this obviously isn't an option. But for a new writer who can sustain him/herself in other ways, it might be a viable option for gaining readers. The idea might be to give away one book hoping to sell copies of another. Giving away short fiction fits into this as well. By no means does this mean giving away content for free forever. It might just be for a limited time, to perk up interest.

3.) Serialize my novel here

John Scalzi serialized his first novel, Old Man's War, on his blog before selling it to Tor. J.C. Hutchins serialized in audio format his first novel, 7th Son. The end result for both authors was a publishing contract. In Scalzi's case, he was already getting 1,000 hits/day on his blog (I get 100 on a good day; Scalzi probably gets 100/hour now). Serializing a novel for free no doubt brought in even more readers and attracted the attention of Tor. Hutchins, an unknown when he started, marketed his novel like a madman, gaining a huge following and an eventual contract as well. In these two cases, serialization worked. In general, giving away anything for free is going to work, to a point. Also, keep in mind that just because you're giving away something for free does not mean everyone is going to come to your site to read/download it. Some people still like going to bookstores and buying a "real" copy of a book. Serialization is just another way of getting your work in front of more people. Given the choice between "more" and "less", I'll take the former.

4.) Sell my eBooks here on my blog

Many authors do this, especially as rights revert back from a publisher. It's a great way to get some more life (and revenue) out of a title that has otherwise been remaindered. It's also a nice way to get your novel out to people while you're seeking a contract, which can take a very long time if it happens at all. The biggest plus of selling from your own site is you get to keep 100% (or near to that) of the revenue.

5.) Sell my eBooks through the various eRetailers I covered in this blog series

There are a lot of people who visit, say, Amazon, who probably will never come to my web site. It is therefore important to also sell through other channels, even if you are giving up a larger piece of the pie by doing so. Keep in mind, too, that eBooks that sell well via online retailers sometimes are picked up for publication.

In closing this post…

I don't think any one method is the sole way to go in today's world. Rather, I'm considering a hybrid approach of some of the above once my second novel is complete. I still want to go the traditional route because I think it's the best option for success. On the other hand, I don't want my novel languishing in a drawer while I wait for the luck of the draw to deem my work worthy of being published.

Concluding this series

In conclusion of this series let me just say that I hope I've shed some light on the different options for publishing online. The publishing world is changing; it's best to remain aware of the new possibilities.

Selling Your eBook Without a Publisher, Part 7: Lulu

This is the next post in a multi-part series about self-publishing your eBook. Posts include:

1. Selling Your eBook Without a Publisher, Part 1: Introduction
2. Selling Your eBook Without a Publisher, Part 2: E-book Formatting
3. Selling Your eBook Without a Publisher, Part 3: Book Covers
4. Selling Your eBook Without a Publisher, Part 4: Amazon.com
5. Selling Your eBook Without a Publisher, Part 5: Smashwords
6. Selling Your eBook Without a Publisher, Part 6: Scribd 
7. Selling Your eBook Without a Publisher, Part 7: Lulu (this post)
8. Selling Your eBook Without a Publisher, Part 8: Selling Strategy

The next ePublisher I want to look at in this series is Lulu.

Home page of Lulu.com

What is Lulu?

Lulu is a bit different from the other ePublishers I have featured so far because in addition to offering traditional eRetailer services, Lulu also sells traditional books by using the magic of POD.

POD, or Print on Demand, is a service where a paper book isn't actually printed until someone orders it. Once someone places an order for a traditional paper book through Lulu, Lulu's machinery kicks into high gear, prints the book, and next thing you know you've got a printed, bound book waiting on your doorstep. The advantages of this model is cost (from the publisher's perspective) because no inventory exists until it is needed. This differs from a traditional vanity press in that there is no upfront cost associated with the POD service. Lulu doesn't "make" anything until someone buys one of your books.

Besides for POD, Lulu also sells straight eBooks. That will be my primary focus here.

You can follow Lulu on Twitter or subscribe to the Lulu blog.

How much does Lulu charge?

From their FAQ:

Lulu takes a small commission when your content is purchased. Lulu's commission is 20% of the profit from a purchased item.

Sounds great at first glance. Dig a little deeper and you'll find that Lulu also charges a "base price" which is built into the price of your eBook which, of course, ultimately increases your asking price. The standard base price for eBooks is $1.49, which goes to cover "file hosting, bandwidth, and credit card transaction costs".

Previous analysis showed the following charges for the other eRetailers I've covered: Scribd charges 45%; Amazon, 65%; and Smashwords, 42%.

So, let's say you're charging $5 for your eBook. How much are you really making on each sale with Lulu? The breakdown is this:

$5.00 (asking price) - $1.49 (base price) = $3.51

20% commission of the seller's profit: $3.51 * 0.2 = $0.70

So, $3.51 - $0.70 = $2.81

You'll see later on that Lulu provides a calculator to make this process a little easier. Using it, I found that I have to charge readers twice as much as I what I might charge on Amazon, for example, just to make the same amount of money for myself. Here's a quick screenshot to illustrate:

Lulu price breakdown

That's a whopping 84% commission Lulu charges to sell eBooks on their site at the $2 sale price. Put the price at $5/eBook and it comes out to 44% (56% in your pocket). The base price obviously skews things very badly at lower price points. Unfortunately, lower price points are where eBooks want to be.

What file formats does Lulu support?

Lulu sells eBooks in ePUB and PDF format:

Lulu eBook formats

For both, you have the option of selling with or without DRM.

See my post for more info on E-book File Formats.

The Lulu Storefront

Lulu sells a variety of items, including books, eBooks, calendars, photo books, DVD's, etc. Since I'm principally concerned with eBooks, I'll take a look at that storefront.

The Lulu.com eBooks storefront

Lulu does a very nice job of breaking down their available eBooks into the many genres and categories. Clicking on "Science Fiction & Fantasy" brings up what you might expect. By twiddling with the interface a little you can search just the section you want, but only by Title and/or Creator:

Lulu's Science Fiction & Fantasy section

I like the Lulu interface, especially that they're upfront and center with price and the format available for purchase.

Publishing with Lulu

Lulu publishing can be accomplished in three easy steps:

3 easy steps to publishing with Lulu

I'm going to go through those publishing steps here and now, as I write this post, so I'll see firsthand just how easy the process is. ;-)

Here are the steps:

1. Start a New Project

The first step is creating what Lulu calls a "project". I'll use the title of my book as the "Working Title", my name was already filled in since I'm logged in, and I'll select "Make it public to sell in the Lulu Marketplace" since that's the reason I'm here.

Starting a new project with Lulu

2. Add Files

Next step is uploading files.

Upload files to Lulu

Lulu says you can upload in a variety of formats:

Lulu supported file formats

It's nice that they added support for EPUB. Because my eBook is already in PDF format, though, I'll upload that version and make a mental note that I still need to convert my eBook to EPUB format as I would like potential buyers to have that option.

Choosing my PDF and pressing upload flashes some activity…

Uploading your eBook status

…and in no time my file is uploaded:

Your file has been uploaded

3. Design Your Cover

For those following along in this series, you know why book covers are important. Lulu has a nice feature in that you can create a generic cover using their templates:

Creating a book cover using Lulu

Besides for generic templates and background colors, you can select your own image or browse the Lulu Gallery. While the gallery had some nice images, I've already created my own. Uploading it went smoothly though I did have to tweak the image size to fit Lulu's minimum size requirement of 621 x 810 pixels.

I went, of course, with my stock image for my eBook:Upload image success4. Describe Your Project   

You'll notice Lulu said we could do this in three steps. Yet here we are on step four…

In any case, now we get to add some descriptive detail to our eBook, including keywords and copyright information:

My Lulu project described

5. Digital Rights Management

Now this is kind of interesting. I have the option of adding DRM to my eBook, but at a cost:

DRM, but at a cost

Of course, I won't be paying the extra $0.99; my readers will. I don't like DRM to begin with, and certainly don't want to make people pay more just to have to deal with it's hassles. I'll choose the DRM-free option.

6. Set Your Project Price

Note that we are now at twice the number of steps Lulu said we'd have to go through. Just saying…

This is where we'll set our eBook price.

Set your eBook price

Focusing in on the right-hand side:

Lulu's cost calculator

Because of the pricing discussion above I'm going to leave the price of my eBook at $5… for now.

7. Review Your Project

This is the last step. A quick review of what we've already entered, click the confirmation button, and we're done.

The Hall of the Wood, published on Lulu

You can now purchase The Hall of the Wood from Lulu.

Conclusion

Lulu is another viable option for selling your eBook, though I found their pricing structure not as competitive as the other eRetailers I featured in this series. Still, it's another outlet in which to gain some eyeballs.

Reference


eReaders for Your Computer

image Not everyone has a handheld device a la an iPhone or Blackberry. Nor does everyone have an eReader (Kindle, nook, etc.). As of this moment, I don't own either. As of December 25, 2009, I own a Kindle 2. Fortunately for those who aren't willing to pay for one of those options there remain other ways to read eBooks: on your PC or Mac.

Now a desktop or laptop is not the best way to read eBooks. LCD technology by its very nature causes eye fatigue of varying degrees, and few people enjoy curling up in bed with their laptop or tablet. Sitting at my desk, with my laptop open, I rarely do more than read short stories or quickly scan through something longer to see if it's something I might want to print.

That being said, I still wanted to scope out the available eReader applications available for your PC or Mac. I'll take a look at each of the eBookstores from my previous post and list the eReader app each requires you to install in order to read eBooks from their store.

That last statement perhaps is worth commenting on: many eBookstores have their own application you will need to install in order to read content from their site. If you're tech savvy enough you may be able to get away with downloading in say, the EPUB format, then import that file into some other eReader application or convert it from one format to another to satisfy the app in question, but my suspicion is that you'll be fighting DRM all the way.

Other eBookstores are satisfied with offering their eBooks in a variety of formats, then pointing you in the direction of someone else's eReader application. For example, DRM-protected PDF files often require Adobe Digital Editions.

As you can imagine by glancing at the list below, if you shop at all of these eStores you're going to have to install a lot of readers:

image

My documents folder has a corresponding number of eBook folders, which has certainly cluttered things up a bit.

So, here are the eBookstores with their respective eReader apps listed alongside.

1. Amazon.com Kindle Store
eBook formats: AZW (aka, Kindle format)
eReader App: Kindle for PC

2. Barnes & Noble
eBook formats: PDB, EPUB
eReader App: Barnes & Noble eReader

3. Books On Board
eBook formats: ADE, PDB, EPUB, MOBI, LIT
eReader Apps: Microsoft Reader, Adobe Digital Editions

4. Diesel eBook Store
eBook formats: PDB, PDF, MOBI
eReader Apps: Adobe Digital Editions

5. eBooks.com
eBook formats: MOBI, LIT, PDF, EPUB
eReader Apps: Microsoft Reader, Adobe Digital Editions

6. fictionwise
eBook formats: PDB, LIT, PDF, MOBI, LRF
eReader Apps: Microsoft Reader, Adobe Digital Editions

7. kobo books
eBook formats: EPUB, PDF
eReader Apps: Adobe Digital Editions

8. Mobipocket eBooks
eBook formats: MOBI
eReader Apps: Mobipocket Reader

9. Palm eBook Store
eBook formats: PDB
eReader App: eReader Pro

10. Scribd
eBook formats: DOC/DOCX, PDF, ODF, TXT, RTF, others?
eReader Apps: Microsoft Reader, Adobe Digital Editions

11. Smashwords
eBook formats: HTML, MOBI, EPUB, PDF, RTF, LRF, PDB, TXT
eReader Apps: Microsoft Reader, Adobe Digital Editions

12. Sony Reader Store
eBook formats: EPUB
eReader App: Reader Library

13. Google eBookstore (added 2010-12-13)
eBook formats: EPUB, PDF
eReader App: for non-DRM, you have many options. For DRM-protected content, Adobe Digital Editions.

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