Scott Marlowe, fantasy author

Scott Marlowe

Author of the Alchemancer and Assassin Without a Name fantasy series

Kindle Direct Publishing: Error in conversion… resolved!

2011/12/2 Update: Big thanks to the Amazon rep who reached out to me after I tweeted my issue with uploading The Five Elements to KDP as well as to Amazon's engineering staff. It looks like there was a combination of things going on here, but all is well now. I was able to upload the latest version of my book after a software glitch was fixed and the rep ran through some things which ultimately showed the error as being a false positive.

2011/12/1 Update: I've tried many formats: .docx, .doc, .rtf, .html. None work. I even tried uploading an old version of my document since it *did* work previously. Even that won't upload/convert. Bummer. I sent the rep the .doc file that was previously working to pass on to their engineers. Hope they find something.

2011/11/29 Update: A representative from Amazon saw the tweet I posted giving a shout-out to this post and contacted me via email. We went back and forth a few times, the end result being that while Amazon thought they had the problem fixed I'm still unable to successfully submit anything through the KDP interface.

I've been trying to upload the latest version of The Five Elements to the Kindle store for the past day and a half, but keep getting an error stating there has been a conversion error.

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Not particularly helpful, and entirely unexpected considering I haven't changed the format of my submission. In fact, that exact format has worked flawlessly for some time now.

I'm assuming Amazon is having some issues on their end. I'm not the only one experiencing this issue, either. Unfortunately, the error is so generic there are many reasons one might hit upon it, legitimate or not.

Given that we're just coming out of Thanksgiving weekend, I'm going to give Amazon's guys a break here. This post is really just to document the error for my benefit or yours. Hopefully they get back in bright and early tomorrow and take care of the problem.



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